Shipping & Returns

SHIPPING (UK) - All items are sent via Royal Mail. 

First Class Signed For: 90 percent get there in 1 working day. But please allow for 2 working days. Signature required.

Second Class Signed For: Usually 2-3 working days. Signature Required.

Next Day Delivery: Next working day when ordered before 12 Noon. Tracked.

Free UK Shipping: Over £35 spend, on on smaller items such as sponges - second class for free is available.

EUROPEAN SHIPPING (3 - 5 working days)

Albania Denmark (EU) Kyrgyzstan Russia
Andorra Estonia (EU) Latvia (EU) San Marino
Armenia Faroe Islands Liechtenstein Serbia
Austria (EU) Finland (EU) Lithuania (EU) Slovakia (EU)
Azerbaijan France (EU) Luxembourg (EU) Slovenia (EU)
Azores (EU) Georgia Macedonia Spain (EU)
Balearic Islands (EU) Germany (EU) Madeira (EU) Sweden (EU)
Belarus Gibraltar Malta (EU) Switzerland
Belgium (EU) Greece (EU) Moldova Tajikistan
Bosnia-Herzegovina Greenland Monaco (EU) Turkey
Bulgaria (EU) Hungary (EU) Montenegro

Turkmenistan

Canary Islands Iceland Netherlands (EU) Ukraine
Corsica (EU) Irish Republic (EU) Norway Uzbekistan
Croatia (EU) Italy (EU) Poland (EU) Vatican City State
Cyprus (EU) Kazakhstan Portugal (EU)  
Czech Republic (EU) Kosovo Romania (EU)  

 

USA, AFRICA, MIDDLE EAST, SOUTH EAST ASIA (3 - 5 WORKING DAYS)

World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia (other than Singapore and Laos).

 

WORLD ZONE 2 - AUSTRALASIA, SINGAPORE (4 - 6 WORKING DAYS)

Australia Belua British Indian Ocean Territory Christmas Island (Indian Ocean)
Christmas Island (Pacific Ocean) Cocos Islands Cook Island Coral Sea Island
Fiji French Polynesia French South Antarctic Territory Keeling
Kiribati Macao Naurun Island New Caledonia
New Zealand New Zealand Antarctic Territory Niue Island Norfolk Island
Norwegian Antarctic Territory Papua New Guinea People's Democractic Republic of Laos Pitcairn Island
Republic of Singapore Solomon Islands Tahiti Tokelau Islands
Tonga Tuvalu US Samoa Western Samoa

 

Unfortunately, at this time. We do not ship our products to China. Due to animal testing laws.

RETURNS

If you would like to return an item, you must apply for your return here.

This must be within 14 days of receiving the goods. You must be able to provide your order number, delivery address or email used to make the return application. We offer a full refund on all unused, unopened items within 14 days. To begin the returns process, follow the link above and give a reason for returning the goods. You will then have another 14 days to return the goods to us. 

If the items are being returned because they are faulty, please read below.

Faulty Items

Although it is rare, items can get damaged in the post. If you believe you have received a faulty item then this must be reported immediately with a photo sent to info@jolie-beauty.co.uk. You must fill out a form sent to you by our representative, and we will send you a returns slip. For UK orders, we can arrange a courier to pick up the item for your convenience. We will then send out a replacement once we receive the faulty item back in the post. Items are covered up to 14 days after delivery for any faults to be reported to us.

After this period, your item cannot be covered due to the sensitive nature of makeup items that can be easily damaged with improper care and attention.