FREE UK SHIPPING EXTENDED! 20% OFF Any £40+ order - use code "over40club'

Shipping & Returns

Shipping (UK) - All items are sent via Royal Mail. 

First Class Signed For: 90 percent get there in 1 working day. But please allow for 2 working days. Signature required.

Second Class Signed For: Usually 2-3 working days. Signature Required.

Next Day Delivery: Next working day when ordered before 12 Noon. Tracked.

Free UK Shipping: Over £35 spend, on on smaller items such as sponges - second class for free is available.

 

Returns

Because of the hygienic nature of our products, we are only able to accept returns if they are completely unused, unopened and the box has not been tampered with in any manner. Please contact us on info@jolie-beauty.co.uk to get return info, contact must be made within 3 days of receiving the goods.

Please note all returns have a 20 percent restocking fee, as the brushes have to go through a thorough inspection because of the hygienic nature of the product before they are restocked again.

 

Faulty Items

If you believe you have received a faulty item then this must be reported immediately with a photo sent to info@jolie-beauty.co.uk. You must fill out a form sent to you by our representative, and we will send you a returns slip. We will then send out a replacement once we receive the faulty item back in the post. Items are covered up to 7 days after delivery for any faults to be reported to us. After this period, your item cannot be covered due to the sensitive nature of makeup items that can be easily damaged with improper care and attention.